FAQs

U.S. Citizens  do not need a passport.  You will need a state-issued photo ID.  If you have minor children who do not have state-issued photo IDs, a birth certificate may suffice.  Please contact the State Department for up-to-date precise information.

No, but taxis are readily available at the airport.

We are about 8 miles / 15 minutes.

Yes, we have plenty of free parking for our guests.

Yes. Each guest building has its own coin-operated full size washer and dryer. We sell detergent at our front desk. Quarters can be purchased at the front desk.

No, but our restaurant prices are very reasonable.

Check In is anytime after 3 pm, check-out is by 11 am.

Yes, complimentary wireless internet is available throughout our entire resort property.

There are areas where many guests swim. We do have a reef alongside a length of our beach, which makes for fantastic snorkeling opportunities, but both swimming and snorkeling do depend on the wave action at that time.

Yes, you may sign out complimentary pool towels at the front desk. Swap them for fresh towels as needed.

Yes, for hotel guests only. Please return equipment after use to make it available for other guests to use, instead of leaving in your room if not being used.

We do have a very large pool. We do not have a lifeguard; swimming is at your own risk and all children must be accompanied by adults.

We do not have one on-site; however there is a gym which may offer day passes less than 3 miles from our property. Walking in the sand is also as good as a treadmill!

 

Both, depending on your situation. Many people rent cars and find they can get around St Croix very well. Others do not feel as comfortable attempting to driving on the left and leave it up to a taxi driver to get them around. We think it’s best to rent a car, simply because you will be able to come and go as you wish, and will be able to explore some areas that taxis may not take you to or that may be costly via taxi.

We work with a number of agencies and will be glad to provide you with their contact information if you wish to give us a call at 340-718-8920 or email us at info@palmspelicancove.com Car rental agencies may require you to be over 25.

We are about 3 miles / 10 minutes by car from the historic tourist district of Christiansted. Rental cars and taxis are available on the island.

We have our on-site restaurant, of course. There are a number of restaurants in Christiansted, and yet many more scattered over the island. There are not any within close walking distance.

No. We are a Turtle Nesting Beach.  We are not allowed to have items which stick into the sand.  Our beach’s shoreline, however,  has a great number of palms and other foliage which can provide shade.

Yes, there are 2 supermarkets within 2 miles, as well as convenience stores and a small mini-mall.

We do not have an ATM on-site, however there is one at the Gas City convenience store, less than a mile from the resort.

 

Mini-fridge, Yes;  Microwave, Yes; Coffee-Maker, Yes; TV with Satellite , Yes; Hair Dryer, Yes;

 

 

Yes, all major carriers. Please check with your provider to ensure they consider the U.S. Virgin Islands to be domestic and not international.

 

Currently, we do not rent bikes or scooters.

Our common areas (restaurant/bar/band-stand) are located a distance away from our 2 guest buildings. Rarely is there ever any noise heard from our common area to our guest buildings.

Currently our front desk is open from 7 am to 11 pm. Security Personnel patrol the property regularly and are able to assist you if we are not open at the time.

Smoking is not allowed in guest rooms, balconies, patios, or anywhere on the property that has a covered roof. We will charge for smoking and/or the smell of smoke in a guest room. Smoking is ONLY allowed in designated areas.

Currently, we do not allow pets.

No, none available at this time.

 

Only on an exception basis. Please inquire with the front desk to discuss your specific request.

Yes, our water is safe to drink. We also sell bottled water in our restaurant and gift shop.

No, we do not offer a baby sitting service.

 

We offer some vegetarian options. Our chef may also be able to accommodate special requests.

The Governor Juan F Luis Hospital is 4 miles from our property.

You may cancel without penalty 30 days or more from the Arrival date in Low Season, and 60 days or more from the Arrival date in High Season, to obtain a refund of an advance deposit.

The following penalties will apply if cancellation is made less than 30 days from the Arrival date in Low Season, and less than 60 days from the Arrival date in High Season. Low Season Penalty = 1 Night Stay. High Season Penalty = 2 Night Stay.

Guests must be at least 21 years old with Photo ID and credit card.