Reservations are not guaranteed until a deposit has been paid to guarantee the reservation. When you receive your confirmation, your card has not yet been charged. Your card will be charged by our office once we confirm availability. You will then receive a confirmation showing the deposit has been posted, which should reflect on the card you provided for payment. If you do not receive this within a few days, please contact us.
Rates shown do not include 12.5% energy surcharge or 12.5% Virgin Islands Lodging Tax per night. Please Note: Rates and Lodging Tax subject to change at anytime without notice.
Deposits and Cancellations
Two nights deposit is required for Low Season reservations; Three nights deposit is required for High Season reservations. Please note: Your reservation is not considered Guaranteed until your deposit has been posted.
Deposits are refundable up to:
30 days prior to arrival date in High Season (Dec 12, 2016 – Apr 23, 2017)
15 days prior to arrival date in Low Season (Apr 25 – Dec 14, 2017)
All refund requests must be made in writing, via mail, email, or fax and will be confirmed by the hotel.
No refunds for no shows or early check out.
Travel or Trip Insurance is highly recommended, as The Palms at Pelican Cove cannot be responsible for illness, weather delays, event cancellations, or an airline’s inability to fulfill your ticket. There are a number of companies through whom you can purchase Trip or Travel Insurance.