Meet the Managers and Staff of The Palms
The Palms at Pelican Cove hotel is owned by Pelican Cove Investments LLC, a Virgin Islands company. Chuck and Joyce Fischer are the managing directors of the company, and are full-time residents at the hotel, along with Pepper and Coco, their Bichon Havanese. (Rest in Peace Misha, their Bichon Frise). They both come from large families as they each have five siblings. And between them, they have seven children and eleven grandchildren scattered between St. Croix, Oklahoma, USA and Alberta, Canada. They frequently comment that they pretty much need the entire hotel just to have their family down for a visit.
In addition to their business and residence on St. Croix, they also have business interests and homes in Oklahoma and Alberta. As they travel regularly, they have their own aircraft, which Chuck, who has been flying for 50 years, pilots. Their frequent traveling and family backgrounds give Chuck and Joyce a personal insight into what it really takes to be successful in the hospitality industry, and to have a wonderful life while doing it. They like nothing better than to spend time with hotel guests, and as they are both “retired”, they make sure they have lots of time for it.
Chuck is an environmental enthusiast. He loves to take guests at the Palms on guided snorkeling tours of the coral reef that sits in shallow water just off the hotel’s beach. Make sure you let the front desk know you’d like to join in. A mask, fins, and snorkel will be provided for you. Chuck also flies for the US Coast Guard Auxiliary on regular missions throughout the area.
The General Manager of The Palms is Julie Printy. Julie has been at the hotel for 17 years and has been a resident of St. Croix for 26 years. She knows the hotel and the island very well. Julie is highly respected on St. Croix as being a competent business person, and is also admired for her philanthropic work. She loves the hospitality industry and is very much a “people” person. Julie bubbles with personality, and will go to almost any length to ensure guest satisfaction.
Julie’s Assistant General Manager is Marc Mullins. Marc has been in management in the hospitality industry for almost 20 years,having previously managed both a resort in the States and one on St Croix, prior to joining the team at The Palms. Upon learning that Julie was bringing Marc aboard, many St Croix residents in the tourism industry said, “you guys are going to make a great team!” Marc’s philosophy regarding hospitality and tourism mirrors Julie’s; they are both committed to superior guest service and satisfaction, and have proven that yes, they have indeed made a great team.