FAQs

U.S. Citizens  do not need a passport.  You will need a state-issued photo ID.  If you have minor children who do not have state-issued photo IDs, a birth certificate may suffice.  Please contact the State Department for up-to-date precise information.

No, but taxi vans are readily accessible at the airport for a reasonable charge.

We are about 8 miles / 15 minutes.

Yes, we have plenty of free parking for our guests.

Yes. Each guest building has its own coin-operated full size washer and dryer. We sell detergent at our front desk.

No, but our restaurant prices are very reasonable. We have a big locals business and we can’t charge “resort” prices and have such a large local patronage.

Check In is after 3 pm, check-out is by noon.

Yes, complimentary wireless internet is available in our Lobby, Bar, Restaurant and common areas. Complimentary internet is also available in guest rooms although the signal is spotty and not guaranteed. We offer a complimentary hard-wired Guest computer in our Lobby.

There are areas where many guests swim. We do have a reef alongside a length of our beach, which makes for fantastic snorkeling opportunities, but both swimming and snorkeling do depend on the wave action at that time.

Yes, you may sign out complimentary towels at the front desk. Swap them for fresh towels as needed.

Yes, we try to keep an ample supply of snorkel equipment in stock. Please return after use to make it available for other guests to use, instead of leaving in your room if not being used.

We do have a very large pool. We do not have a lifeguard; swimming is at your own risk and all children must be accompanied by adults.

We do not have one on-site; however there is a gym which offers day passes less than 3 miles from our property. Walking in the sand is also as good as a treadmill!

 

Both, depending on your situation. Many people rent cars and find they can get around St Croix very well, given our lack of road signs and rough roads. Others do not feel as comfortable attempting to driving on the left and leave it up to a taxi driver to get them around. We think it’s best to rent a car, simply because you will be able to come and go as you wish, and will be able to explore some areas that taxis may not take you to or that may be costly via taxi.

We work with a number of agencies and will be glad to provide you with their contact information if you wish to give us a call or email us at info@palmspelicancove.com Car rental agencies may require you to be over 25.

We are about 3 miles / 10 minutes by car from the historic tourist district of Christiansted. Some of our European guests will make the walk but most of our American tourists drive or hail a taxi. The taxi cost is $10 for 2 people. We would recommend only walking to town and back during the day, simply because as a tourist you will be unfamiliar with the area.

We have our on-site restaurant, of course. There are a number of restaurants in Christiansted, and yet many more scattered over the island. There are not any within close walking distance.

No.  We are a Blue Flag Beach and also a Turtle Nesting Beach.  We are not allowed to have items which stick into the sand.  Our beach’s shoreline, however,  has a great number of palms and other foliage which can provide shade.

Yes, there are 2 supermarkets within 2 miles, as well as convenience stores and a small mini-mall.

We do not on-site, however there is one at the convenience store, less than a mile from and on the corner of the main road to our property.

 

Mini-fridge, Yes;  Coffee-Maker, Yes; TV with Cable, Yes; Hair Dryer, Yes; DVD player, No;

Microwave, No, but our Ice machine room in each building has a microwave that guests may use.

Yes. Local calls are free.

Yes, all major carriers. Please check with your provider to ensure they consider the U.S. Virgin Islands to be domestic and not international.

 

No, but there is a company in downtown Christiansted who rents these.

Our common areas (restaurant/bar/band-stand) are located a distance away from our 2 guest buildings. Rarely is there ever any noise heard from our common area to our guest buildings.

Currently our front desk is open from 7 am to 11 pm. Security Personnel patrol the property regularly and are able to assist you if we are not open at the time.

Smoking is not allowed in guest rooms. When smoking on a terrace or balcony, guest room sliders must remain closed to prevent smoke from blowing back into the room. We charge for smoke smell in a guest room. Smoking is allowed in a designated area in our Common Area, off to the side of our bar.

Small dogs are considered on a case-by-case basis. We charge $15 per day per pet and have a Pet Policy that must be accepted by the guest. Please contact our front desk at 800.548.4460 or email us at info@palmspelicancove.com for specifics.

We provide complimentary pack-and-plays for infants and small children. We can place rollaways in certain rooms which will accommodate a rollaway for a nightly fee.

 

This depends on if the room is to be occupied by the next incoming guest the same day. We will gladly store any luggage at our front desk for any guest who arrives early or needs to store luggage after check-out.

 

Yes, the water is safe and comes through city pipes from a desalination plant in Christiansted. However, most travelers tend to prefer bottled water.

We do not actually offer a service in-house but can recommend someone.

 

We can ask our cooks and chefs if they can prepare a vegetarian option for you.

The Governor Juan F Luis Hospital is 4 miles from our property.

You must cancel outside of 30 days from the Arrival date in Low Season, and 60 days in High Season, to obtain a refund of an advance deposit.

Guests must be at least 18 years old with Photo ID.